Refund policy

Last updated: 6 August 2026

Levitate Collectables sells sealed trading card and collectable products. Please review product details, language, edition, condition notes, release status and delivery options before placing an order.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under Australian Consumer Law.

If a product has a major problem, you may be entitled to choose a refund or replacement. If a problem is minor, we may offer a repair, replacement or refund as appropriate. We may need to assess the product before confirming the remedy.

Change of mind

We do not accept returns, refunds or exchanges for change of mind, buyer's remorse, ordering the wrong product, finding the item cheaper elsewhere, or deciding you no longer need the item, unless required by Australian Consumer Law.

Sealed collectable products

Many products we sell are sealed collectables. Opened, tampered-with or used sealed products are generally not eligible for return unless the item has a problem covered by Australian Consumer Law.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, contact us as soon as possible at levitategroup.support@gmail.com with your order number, a description of the issue and clear photos of the product and packaging. We will review the issue and advise the next step.

Return shipping

If we approve a return because an item is faulty, damaged in transit or incorrectly supplied, Levitate Collectables will cover reasonable return shipping costs or provide return instructions. Please do not send items back before contacting us, as unauthorised returns may not be accepted.

Refund timing

Approved refunds are processed to the original payment method. Your bank, card provider or payment service may take additional time to make the funds available after the refund is processed.