Shipping policy

Shipping policy

Last updated: 6 August 2026

Levitate Collectables ships trading card and collectable products from Australia. Orders are packed carefully to protect sealed products, cards, boxes and accessories in transit.

Where we ship

We currently ship to Australia and New Zealand. Available delivery options and final shipping charges are shown at checkout based on the delivery address and cart value.

Handling time

In-stock orders are usually packed and handed to the carrier within 1 to 3 business days after payment is received. During major releases, sales periods, public holidays or pre-order arrivals, handling may take longer.

Shipping rates

  • Australia Standard: AUD 11.
  • Australia Standard: free for eligible Australian orders of AUD 300 or more.
  • Australia Express: AUD 15 where available.
  • Australia Express: AUD 19.99 in some delivery zones.
  • New Zealand Standard International: AUD 20.

If Shopify shows a different rate at checkout for your address or order, the checkout rate is the final shipping charge for that order.

Estimated delivery times

Estimated delivery time starts after the order has been packed and handed to the carrier.

  • Australia Standard: usually 2 to 8 business days after dispatch.
  • Australia Express: usually 1 to 4 business days after dispatch.
  • New Zealand Standard International: usually 5 to 12 business days after dispatch.

Delivery estimates are not guaranteed. Weather events, carrier delays, public holidays, customs processing and remote delivery locations can extend delivery times.

Pre-orders

Pre-order items are shipped or made ready for pickup after stock arrives and is processed. If an order contains both in-stock and pre-order products, the order may ship together when all items are available unless separate orders are placed.

Local pickup

Local pickup may be offered at checkout for eligible orders. Please wait for pickup confirmation before coming to collect your order.

Lost, delayed or damaged deliveries

If your order is delayed, damaged or appears lost, contact us at levitategroup.support@gmail.com with your order number and any relevant photos so we can help investigate with the carrier.